Refund policy
At Freoncold, your satisfaction is our top priority. We work hard to ensure that every product you receive meets your expectations. We accept eligible returns within 30 days of delivery. Our goal is to make your shopping experience smooth, reliable, and worry-free.
Return Eligibility
To be eligible for a return, all items must remain unopened and unused, and must be in their original factory-sealed packaging. Items that have been opened, used, damaged, or tampered with are not eligible for return.
We accept returns for both defective and non-defective products (including returns due to a change of mind), provided they meet the eligibility criteria mentioned above.
How to Request a Return
To request a return, please contact us at support@freoncold.com within 30 days of delivery.
Please provide the following information:
- Your order number
- Reason for the return
- Photos of the unopened product and original packaging
Once your request is approved, we will provide return instructions and the return shipping address. Returns sent without prior approval may be refused.
Important Notes
- Requests for returns or exchanges must be initiated within 30 days.
- Unauthorized returns or exchanges may not be accepted
Return Shipping Costs
For returns of non-defective products (including returns due to a change of mind, ordering the wrong item, or no longer needing the product), the customer is responsible for return shipping costs.
If the return is due to an error on our part (such as receiving the wrong item, a defective item, or an item damaged during shipping), please contact us within 3 days of delivery and provide photos of the item, packaging, and shipping label. Upon review, we will assist in arranging an exchange, a partial refund, or a return. In such cases, Freoncold will cover the approved return shipping costs (if applicable).
Refunds
We will notify you of the refund status after receiving and inspecting the returned item.
If the request is approved, the refund will be issued to your original payment method within 3 to 6 business days following the inspection. Please note that your bank or payment service provider may require additional time to process the refund.
We reserve the right to refuse returns that do not meet the criteria outlined above.
Return Packaging
Returned products must be securely packaged to prevent damage during transit. Please include your order number or invoice inside the package. We recommend using a shipping method with tracking, as we are not responsible for return packages lost in transit.
Contact Us
If you have any questions regarding returns or refunds, please contact us at: support@freoncold.com