Frequently asked questions
Can I return or exchange gas cylinders?
For safety and handling reasons, opened, used, or installed gas cylinders cannot be returned or exchanged. If your order arrives damaged, defective, or incorrect, please contact us with photos and order details so we can review the issue and provide a suitable solution.
How fast and reliable is shipping?
We usually ship within24 hours (Mon–Fri)from our U.S. warehouse viaFedEx, with delivery in2–5 business days. Every cylinder issecurely packagedfor safe transport. Should anything happen in transit, our team will be ready to assist right away.
Why does the shipping label weight differ from the product weight I purchased?
The weight shown on the shipping label may be a pre-declared or billing weight used by the carrier for shipment processing. It may not always match the actual net weight of the refrigerant cylinder.
Please rest assured that this does not affect the product you receive and does not require any additional payment. The cylinder you receive will match the product weight listed on the product page.
What payment methods do you accept?
We acceptall major credit and debit cardsthrough Shopify’ssecure checkout system. Your payment details areencrypted and protected, so you can shop with confidence knowing your information is safe.
How should I handle gas cylinders safely?
To keep everything safe, store cylindersupright in a cool, ventilated placeand away from direct heat. The included instructions cover best practices, and if you ever feel unsure, oursupport team is happy to guide you.
What is R134A and how is it used?
R134A is a widely used refrigerant for automotive and commercial AC systems, known for itsreliable cooling performance. While it has a higher GWP than newer refrigerants, it remains safe whenstored upright in a cool, ventilated areaandhandled according to instructions. Always check compatibility before use to avoid system issues.