Shipping policy
Buy With Confidence – We Ship Fast and Securely
At Freoncold, we process and ship most orders within 1 business day. After shipment, estimated carrier transit time is typically 3–7 business days, depending on the destination and carrier conditions.
Order Processing Policy (Pacific Time – Los Angeles)
Monday–Thursday Orders: All orders placed during business hours will be shipped within 1 business day.
• Monday orders → shipped by Tuesday
• Tuesday orders → shipped by Wednesday
• Wednesday orders → shipped by Thursday
• Thursday orders → shipped by Friday
• Friday Orders: Our warehouse performs inventory checks every Friday. Orders will be shipped the following Monday.
• Weekend Orders (Saturday–Sunday): All orders will be processed and shipped on Monday.
• Orders placed after business hours (Monday–Thursday): will be shipped the following business morning.
• Tracking Delay Notice: Please allow up to 48 hours for FedEx or UPS tracking information to update after your order has shipped.
1. Shipping Time & Method
Free Standard Shipping: Orders are shipped via FedEx, UPS, or an approved freight carrier, depending on shipment size and handling requirements.
Estimated Transit Time: 3–7 business days after shipment.
Delivery times are estimates and may be affected by weather, road conditions, carrier delays, or other circumstances beyond our control.
Shipping Warehouse: 13602 12th St Ste A, Chino CA 91710, USA
2. Unsupported Shipping Areas
At this time, we only ship to serviceable addresses within the contiguous United States.
We currently do not ship to the following locations:
- P.O. Boxes
- APO / FPO / DPO military addresses
- Alaska
- Hawaii
- Puerto Rico
- Guam
- U.S. Virgin Islands
- American Samoa
- Northern Mariana Islands
- Remote islands, offshore territories, and other non-standard delivery areas
Shipping availability is subject to carrier service availability for the delivery address. If you are unsure whether your address is serviceable, please contact us before placing your order.
3. Large Orders & Freight Shipping
For orders containing 5 or more 25 lb. cylinders or large quantities, we use LTL freight services to ensure safe and legal delivery. All shipments are handled in full compliance with federal, state, and local regulations governing the transport of hazardous materials.
Refrigerants are classified as hazardous materials by the U.S. Department of Transportation (DOT), and we follow all necessary protocols for labeling, documentation, and carrier compliance.
4. Hazmat Guidelines and Delivery Conditions
Freoncold ships refrigerant cylinders using approved ground transportation only. Air and overnight shipping are not currently available for refrigerant cylinder orders.
Signature requirements may vary depending on the shipment, destination, carrier, and applicable handling requirements. Please refer to your tracking information for specific delivery instructions.
5. Order Accuracy and Address Confirmation
Shipping time estimates are approximate and may vary based on carrier performance.
Please double-check your shipping address before completing your order. If you need to request an address change, contact us as soon as possible. Address changes cannot be guaranteed once fulfillment has begun, and the shipping address generally cannot be changed after the order has been transferred to the carrier.
If you have any questions, please contact our support team:
Email: support@freoncold.com
Phone / WhatsApp: +1 (213) 656-5512
Thank you for your support!